Discover Quick, Clear Answers to Frequently Asked Questions Below. . .

Please use our search tools found here to locate a model number and technical information.

Please fill out this form to integrate a Bison product into your design or for any technical questions. A sales engineer will assist you promptly.

To find a distributor for our products in your area, please visit our Distributor Locator page and utilize the filters to narrow down your search by brand/product category and region.

For equipment that requires an obsolete Bison product, please contact the original equipment manufacturer (OEM). They understand their systems best and can likely provide a replacement model number. Once you have the model number, you can order Bison replacement parts from a distributor found here. 

If you placed an order with a distributor, please reach out to the distributor for the status of your order.

If you are designing a product and working with Bison directly, then please contact your sales engineer for your order status. 

If you placed an order with a distributor, please reach out to the distributor for their return policy.

If you ordered the product through Bison directly, then please contact your sales engineer for returns.

Please fill out the Non-Sales Inquiries Form to get assistance for questions not related to sales.